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FREE 30-MINUTE WEBINAR · VIRTUALPLATFORM

“We Can
Build That.”
But Should You?

The hidden cost of building, owning and maintaining your own service provider platform.

DATE2 Dec 2026
TIME · AEDT11:00–11:30
FORMATOnline · Free

Reserve your free place
30 minutes. Practical, no sales pitch.
Includes access to the Five-Year Build vs Buy TCO Calculator.
WHY THIS MATTERS

Building it is one decision.
Owning it is another.

Most MSPs and ISPs have the technical capability to build their own portals, integrations and operational systems. But there's a big difference between being able to build something and making a sound commercial decision to own it.

01 →Good intentions
02 →Scope expands
03 →Priorities change
04Development stalls

And even when a platform goes live, the ongoing costs of maintaining, securing and evolving it can be substantial.

THE BIGGER QUESTION
Could your technology strategy be affecting the value of your business?

Join Virtualplatform for a practical discussion about the true cost of internal development, why so many projects never reach their potential, and what investors and acquirers look for when assessing the technology underpinning a service provider.

AGENDA

What we'll cover

Five topics in 30 minutes, from why projects stall to a practical build, buy or integrate framework.
01
Why internal software projects stall
The gap between technical capability and successful delivery. Why seemingly straightforward portal projects become complex, unfinished or increasingly expensive to maintain.
02
The true five-year cost of ownership
Look beyond the initial development budget. Understand the ongoing costs of developers, supplier integrations, testing, security, infrastructure, upgrades and technical debt.
03
The cost of incomplete automation
What happens when your portal handles ordering but provisioning, billing, support and other customer lifecycle processes still depend on people and spreadsheets?
04
Could custom software be affecting your business valuation?
How recurring development expenditure, key-person dependencies, technical debt and operational scalability can influence investor and acquirer assessments.
05
Build, buy or integrate?
A practical framework for deciding what your business should develop internally, what it should consume as a service, and where integration delivers the best return.
A TRUE STORY

Nine developers. One ISP.
What's the real cost?

× A$175,000 fully loaded, per developer
A$1.58m
PER YEAR
A$7.88m
OVER FIVE YEARS

And that's before considering infrastructure, external software, management overhead or the opportunity cost of what those developers could otherwise deliver.

Custom software can create real competitive advantage. But is your investment creating differentiated IP, or simply maintaining the systems required to run your business?

Illustrative costs only; constant staffing, excluding other ownership expenses.
AUDIENCE

Who should attend?

Whether you've already invested in proprietary systems or are evaluating a new development project, this session will help you assess the commercial implications.

MSP and ISP owners, founders and CEOs
CTOs, CIOs and technology leaders
COOs and operations executives
Investors, advisers and industry consolidators
Service providers considering building or replacing internal platforms
SPEAKERS

Your speakers

Piers Tyler
Piers Tyler
Co-founder, Virtualplatform

Drawing on nearly 30 years of telecommunications and ICT industry experience, Piers will explore the operational and commercial realities of building and maintaining service provider technology.

?
Guest investor / M&A expert
To be announced

An investor's perspective on technology risk, scalability, acquisition due diligence and enterprise value.

TAKE AWAY A PRACTICAL FRAMEWORK

Build a more efficient business.
And a more valuable one.

Your technology should help you scale, adapt and grow, not create an indefinite development obligation.

Reserve your place →
INCLUDED FOR ALL ATTENDEES
Five-Year Build vs Buy TCO Calculator

Designed to help service providers evaluate the full cost of their technology decisions.

FREE WEBINAR2 Dec · 11:00 AEDT
Reserve your place